Privacy policy

Privacy & Cookies Policy

Raven Scale Models are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We will never sell or pass on your name, address or any other personal details to any other organisation. Your details are confidential and you will never receive unsolicited mail as a result of ordering from Raven Scale Models. We will not email or telephone you beyond the needs of completing any orders, unless you have given us your prior consent.

You will always be given the option to unsubscribe and refuse any newsletters or marketing emails from us in the future.

We expect you to maintain the confidentiality of your username and password for your Raven Scale Models account.

Contact information:
Raven Scale Models
Unit 4, The Craft Centre
Kings Road
SA20 0AW
United Kingdom

Telephone: within the UK 01550 721099; from outside the UK 0044 1550 721099


Partners: Sarah Portsmouth and Andrew Portsmouth


The type of information we ask for when you place an order or register on our web site includes only what is needed to complete the order or fulfill your request.

This information is stored securely on our host’s internal systems and our website simply verifies you as a customer of Raven Scale Models. We will never collect sensitive information about you without your explicit consent. Should we need to ask for information to allow the normal execution of our business, the information we hold will be accurate and up to date. You can check the information that we hold about you by visiting your account or emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with the law. We will not transfer or sell your information. We may use technology to track the patterns of behaviour of visitors to our site. If you have any questions/comments about privacy, you should email us at

When you place an order we need to know your name, email address, delivery address and payment information, depending on the payment method that you choose to use. This allows us to process and fulfill your order and to notify you of the status of your request. We may also ask for your telephone number which enables us to contact you urgently if there is a problem with your order.

In order to fulfill your order we print a hard copy, which contains some of your personal information. We have access to this information via our web host’s secure ordering facility. Any retained hard copies deemed essential will be stored securely in a locked cabinet. Our paper and computer records are maintained in accordance with the Data Protection Act 1998.


By submitting information to Raven Scale Models you consent to the collection and use of this information by Raven Scale Models and it's Service Provider for the purpose of the intended transaction. If we decide to change our privacy policy, we will post those changes on this page so that you are aware of what information we collect, how we use it and under what circumstances we disclose it.


Our web hosts 1&1 have designed our site to protect the information we collect online from unauthorised access. They safeguard your private information on our behalf by implementing the appropriate physical, electronic and managerial procedure necessary to protect your privacy. To further protect your security, we also take the reasonable steps to verify your identity before granting access to your personal profile or making data changes. We are committed to protecting your privacy and have security measures in place to prevent unauthorised access to and disclosure of your personal information. All records are maintained in accordance with the Data Protection Act 1998.


This website, like most websites, works best when allowed to use cookies if requested. A cookie is a small file of letters and numbers placed by a website onto a user’s computer when he or she accesses the website. Our use of cookies is determined primarily by our website and web shop hosts, 1&1. In developing the Raven Scale Models website and web shop, we may find it necessary to introduce the use of cookies independent of those, if any, that are used by 1&1.

You can, at any time, determine what cookies, if any, and are using and thus you can choose to amend your acceptance settings if needed. Please refer to your browser’s Help guidance to do so.
At present, we are advised by the Technical Support team at 1&1, who host our website and web shop, that they have adapted their online shop facilities such that they do not use cookies. The 1&1 shop application upon which the Raven Scale Models web shop is built uses expiring session IDs instead of cookies.

To ensure your continued online privacy, be sure to sign off when you finish using a shared computer.

More information on cookies can be found at:


We will not pass or sell your information to any third parties. You can also email us to stop receiving any information about us and our services. If you have any queries about our Privacy and Cookies Policy you should contact us by email or telephone 01550 721099.


All original content included in this site, text and graphics (including copyright), is owned and controlled by Raven Scale Models. In accessing the Raven Scale Models web pages, you agree that you may only download the content for your own individual and non-commercial use, or for review purposes. You are not permitted to copy, broadcast, download, store, transmit, show or play in public, adapt or change in any way the content of these Raven Scale Models pages for any other purpose whatsoever, in any medium, without the prior written permission of Raven Scale Models.

Unless otherwise stated, all rights, including copyright, in the content of these Raven Scale Models web pages are owned and controlled for these purposes by Raven Scale Models.
Exceptions and Acknowledgments: You are welcome to use small quotes for, and to support, review purposes as long as you acknowledge our site and provide a link back to the original source.


Our privacy statement may not be applicable in all countries of Raven Scale Models visitors or registered community users, as security policies may vary according to the individual Internet laws in each host country. All transactions will be deemed to take place with the United Kingdom, so we ask that you acknowledge and abide by our policies as presented.