Terms and Conditions

General Terms and Conditions

These Terms and Conditions govern your use of the Raven Scale Models website and any services offered therein. By visiting the Raven Scale Models website you accept, and agree to, the content of these Terms and Conditions. We reserve the right to change the Terms and Conditions at any time and it is your responsibility to check regularly before ordering. This does not affect your statutory rights.

The terms ‘Raven Scale Models’, ‘us’ and ‘we’ refer to the partnership of Sarah and Andrew Portsmouth trading as Raven Scale Models, who are owners of this website and whose full business address is Raven Scale Models, 21 Victoria Street, Llandovery, Carmarthenshire, SA20 0YD. The term 'you' refers to the user or viewer of our website.

Your use of this website is subject to the laws of England, Scotland and Wales.


When you place an order via our website (our web shop www.shop.ravenscalemodels.com is a subdomain of www.ravenscalemodels.com) we will treat that action as an offer to buy. Once the order is placed you will receive confirmation in the form of an email and at this time we enter into a contract with you. This contract's content is stored securely within the web shop and we will send you the details of your order via email. You can find the current terms at www.ravenscalemodels.com at all times. The details about your recent orders can be found in your 'My Account' page.


Your use of any products, services or information acquired via this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. Published product details, specifications and suitability information is the best available at the time. If you have ordered an item that has an unsuitable product description we will remedy this by providing you a full refund upon the return of the item. Please see our Returns Policy for details.

We encourage you to ensure all kits are built by a competent person in accordance with manufacturer specifications. Raven Scale Models cannot be held liable for any damage caused by inappropriate use, inexperience or lack of supervision. Children should be supervised when making models.

As a voluntary extension to our service, Raven Scale Models will attempt to answer all questions with regards to construction of the kits we sell. Replies to such queries will depend upon the availability of our suitably knowledgeable staff.


Raven Scale Models offer a helpful and hassle-free returns policy. We are here to help you! Please refer to our separate Returns Policy document.


We do our best to ensure availability of all advertised products and endeavour to despatch all orders within three working days. If there is a delay we will inform you of this via email and the product will be despatched as soon as it is available. If you have ordered multiple items they may arrive separately.

Raven Scale Models has no liability to you for any delay in the delivery of products ordered. We will do our best to get all orders sent out as quickly as possible. If you wish to cancel a delayed order at any time, just contact orders@ravenscalemodels.com with your order number.

Occasionally we find ourselves having to withdraw an item because it has become obsolete or has been discontinued. If you have placed an order for an item that has been made obsolete we will inform you as soon as possible and offer you an alternative if one is available.


Payment over the Internet can be made via our secure checkout using PayPal and charges will appear on your statement as Raven Scale Models. Alternatively you can pay by cheque, cash or postal order via post, credit or debit card via phone. Please note that if you choose to pay by sending a cheque, your order will not be despatched until payment has cleared into our account. All prices are quoted in pounds sterling (£) and include Value Added Tax (VAT) at UK rates. It may be necessary to adjust prices in the event of an increase in VAT rates, or as a result of a manufacturer price increase.

Due to the nature of the payment clearing system, your payment will be taken at the point of processing. If a problem in supply should occur, your payment will be refunded as swiftly as possible. The refund may take a couple of days to show as cleared funds on your account.


UK orders will be delivered using Royal Mail, but some expensive, bulky and/or fragile products will be shipped via courier.


Orders may be cancelled at any time before they are despatched. Please telephone or email for instructions. If the item has already been despatched then please see our returns policy.

Under the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your order in writing (except for customised products) during the seven working days beginning with the day after the day on which the consumer receives the goods. Please see our full returns policy for guidance on the method and costs of return.


We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims. We will do our best to get all orders despatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time and get a refund prior to the item being despatched. This warranty does not affect your statutory rights.


All original text written by Raven Scale Models, provided in print, on screen and software is duly protected by copyright and should not be reproduced without the express permission of Raven Scale Models, other than brief passages reproduced for the sole purpose of review.